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Payment Confirmation
The website user will receive a payment confirmation within 24 hours on the registered email address at the time of booking the service through a notification sent in an app, or both. This confirmation will be received only after the processing of payment.
Refund Policy
Based on the confirmation by our service partner, we charge our users and if it turns out that out that the service was in fact not delivered, the Company will refund the full amount to the user and seek compensation for the refund from the service provider. It is the responsibility of the Website user to ensure to bring such cases to the attention of the Company by emailing at
info@smilehandyy.com
If a user is not satisfied with the service delivered by a Company service partner or it has caused damages to the user’s property, it is the responsibility of the Website user to ensure to bring such cases to the attention of the Company by emailing info@smilehandyy.com within 24 hours of such an incident.
The Company will attempt to mediate between the user and the service partner. The Company not always guarantee that any compensation is paid to the user or that he/she is refunded for the service cost. The Company may at its own discretion decide to partially or fully refund a user of the Website.
Refunds will be made onto the original mode of payment and depending on the issuing back of the credit card. Please allow for up to 45days for the refund transfer to be completed.
Cancellation Policy
Cancellations are fully refunded if communicated to the Company at least 24 hours before service delivery is scheduled to take place. Please allow for up to 45days for the refund transfer to be completed. If a cancellation is made less than 24 hours prior to service, but before the scheduled service delivery, the Company will not refund your payment. In cases where a cancellation is made by the user after the scheduled service delivery date or in case of “no show” by the user at the time of service delivery, no refunds will be provided.